AVENSIA WELLNESS TERMS & CONDITIONS
Effective Date: October 12, 2026
These Terms & Conditions (“Terms”) govern your use of avensiawellness.com and related online services provided by Avensia Wellness PLLC (“Avensia Wellness,” “Avensia,” “we,” “us,” or “our”).
By accessing or using this website, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, please discontinue use of the website.
1. Website Information Is Not Medical Advice
The content available through this website is provided for general educational and informational purposes.
Information regarding:
- Medical weight management
- GLP-1 therapy
- Hormone optimization
- Peptide therapy
- Body sculpting
- Longevity medicine
- Regenerative medicine
- Telehealth
- Wellness services
- Other medical or aesthetic treatments
should not be interpreted as individualized medical advice, diagnosis, treatment, or a recommendation that a particular therapy is appropriate for you.
You should consult a qualified healthcare professional regarding your individual medical circumstances.
2. No Physician-Patient Relationship From Website Use
Viewing this website, submitting a contact form, requesting an appointment, communicating electronically, or receiving general information from Avensia Wellness does not by itself establish a physician-patient relationship.
A clinical relationship is established only after appropriate evaluation, acceptance into care, and completion of required patient agreements and informed-consent documentation.
3. Medical Emergencies
This website, its forms, email communications, and text messaging systems are not intended for emergencies.
If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.
Do not submit emergency medical information through the website.
4. Eligibility for Services
Not every service offered by Avensia Wellness is appropriate for every person.
Eligibility may depend on factors including:
- Medical history
- Physical examination
- Laboratory testing
- Current medications
- Contraindications
- Age
- Geographic location
- Provider licensure
- Clinical judgment
- Applicable federal and state law
Submitting a request or scheduling a consultation does not guarantee that you will qualify for any particular treatment.
5. Prescriptions and Medications
No prescription is guaranteed as a result of visiting the website, completing a form, or scheduling an appointment.
Prescription medications are provided only when a licensed healthcare professional determines that treatment is medically appropriate.
Medication availability, dosing, duration, and treatment decisions are subject to clinical judgment and applicable law.
Brand-name medications referenced on the website belong to their respective owners. References to medications do not imply endorsement by the manufacturer.
6. Compounded or Non-FDA-Approved Uses
Certain services may involve compounded medications, off-label use of FDA-approved products, investigational therapies, or treatments that are not FDA-approved for a specific indication.
When applicable, appropriate disclosures and informed consent will be provided during the clinical process.
Nothing on this website should be interpreted as a representation that an investigational, compounded, regenerative, cellular, peptide-based, or other treatment has been approved by the FDA for a particular condition unless expressly stated.
No treatment outcome is guaranteed.
7. Regenerative Medicine
Information regarding regenerative medicine is provided for educational purposes and to describe services that may be evaluated by a healthcare provider.
Regenerative therapies may involve emerging science, evolving evidence, regulatory considerations, and treatments that may not be FDA-approved for a specific use.
Eligibility and potential risks and benefits must be discussed with a qualified healthcare professional before treatment.
8. Telehealth
Certain services may be available through telehealth where clinically appropriate and legally permitted.
Telehealth availability may depend on:
- Your physical location at the time of the visit
- Provider licensure
- Applicable state law
- The nature of the requested service
- Whether an in-person examination is clinically required
Telehealth does not guarantee that treatment or a prescription will be provided.
Avensia Wellness may require an in-person evaluation before providing or continuing certain services.
9. Treatment Results
Individual outcomes vary.
Avensia Wellness does not guarantee:
- Weight loss results
- Hormonal changes
- Improvement in symptoms
- Body-contouring outcomes
- Longevity outcomes
- Regenerative results
- A specific medication or dosage
- Eligibility for any particular therapy
- Any specific medical or aesthetic result
Testimonials, photographs, patient experiences, or examples appearing on the website represent individual experiences and should not be interpreted as guarantees of similar results.
10. Website Forms and Health Information
You agree to provide accurate and authorized information when using Avensia Wellness website forms.
General website contact forms are intended primarily for inquiries, appointment requests, and basic communication. You should not submit unnecessary sensitive medical information through a general contact form.
When Avensia Wellness provides a form specifically designed to collect medical or health-related information, that information will be handled according to applicable privacy requirements and, where applicable, our Notice of Privacy Practices.
Submitting a website form does not establish a physician-patient relationship, constitute acceptance into treatment, or guarantee eligibility for any service.
11. Telephone, Email, SMS, and Marketing Communications
Avensia Wellness uses the contact information you provide to respond to your inquiry and coordinate requested services, subject to applicable law and your communication preferences.
The website consultation form presents two separate, optional SMS choices: one for marketing text messages and one for non-marketing messages about your inquiry and service updates. Both boxes are unchecked by default. Providing a telephone number or submitting the form does not by itself select either SMS option or provide consent to promotional telephone calls.
You select each SMS option separately. SMS consent is voluntary and is not a condition of receiving healthcare services. Message frequency may vary, and message and data rates may apply. Reply STOP to opt out of text messages or HELP for assistance. For assistance or to change your communication preferences, contact (980) 243-7743 or [email protected].
Administrative and service-related communications are separate from marketing communications. Where the law requires consent for promotional calls, emails, or texts, those communications require the applicable consent. Opting out of marketing does not prevent communications permitted by law that are necessary to respond to your request or administer your care, and does not override an SMS opt-out.
If telephone calls are recorded, callers receive the notice or consent disclosures required by applicable law.
12. Privacy and Health Information
Use of this website is governed by our Privacy Policy.
Protected Health Information subject to HIPAA is additionally governed by the Avensia Wellness Notice of Privacy Practices.
Avensia Wellness uses reasonable administrative, technical, and physical safeguards designed to protect information entrusted to us. However, no website, network, electronic communication, or storage system can be guaranteed to be completely secure.
13. Appointments, Cancellations, and Fees
Appointments may be subject to scheduling, cancellation, rescheduling, deposit, or no-show policies communicated separately by Avensia Wellness.
Fees for medical services, treatments, laboratory testing, medications, products, or other services will be communicated separately when applicable.
Nothing on this website constitutes a guarantee of insurance coverage or reimbursement.
14. Intellectual Property
Unless otherwise indicated, website content—including text, graphics, logos, photographs, videos, icons, branding, designs, and downloadable materials—is owned by or licensed to Avensia Wellness.
You may use the website for personal, noncommercial purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without written permission.
15. Acceptable Use
You may not use this website to:
- Violate applicable law
- Impersonate another person
- Submit fraudulent information
- Attempt unauthorized access
- Interfere with website functionality
- Introduce malware or malicious code
- Scrape or harvest information through unauthorized automated methods
- Use website content for unlawful or unauthorized commercial purposes
16. Third-Party Services and Links
The website may link to or integrate with third-party services, including:
- Scheduling systems
- Patient portals
- Payment providers
- Social-media platforms
- Maps
- Videos
- Call-tracking systems
- Analytics platforms
Avensia Wellness is not responsible for the availability, security, privacy practices, or content of third-party services.
Use of those services may be subject to separate terms.
17. Website Availability and Accuracy
We attempt to provide accurate and current information but do not guarantee that all website content will always be complete, current, or error-free.
Services, pricing, providers, availability, technology, medications, and treatment options may change.
We may modify, suspend, or discontinue website features at any time.
18. Disclaimer of Warranties
To the extent permitted by law, the website is provided on an “as is” and “as available” basis.
We make no guarantee regarding uninterrupted availability, accuracy, completeness, or suitability of website content.
Nothing in this section limits obligations that cannot legally be waived.
19. Limitation of Liability
To the fullest extent permitted by applicable law, Avensia Wellness PLLC and its owners, employees, clinicians, contractors, and representatives will not be responsible for indirect, incidental, special, or consequential damages resulting solely from use of or inability to use this website.
This limitation does not apply where prohibited by law and does not limit rights relating to professional healthcare services that cannot lawfully be waived through website terms.
20. Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.
Any dispute concerning use of this website will be governed by applicable federal and North Carolina law.
21. Changes to These Terms
We may revise these Terms periodically.
Updates will become effective when posted unless otherwise stated.
The Effective Date at the top of this page will identify the most recent revision.
22. Contact
Questions regarding these Terms may be directed to:
Avensia Wellness PLLC
Privacy Officer: Dr. Eric Ibegbu
330 South York Street
Gastonia, NC 28052
Phone: (980) 243-7743
Email: [email protected]
Website: www.avensiawellness.com